Krakow For You Apartments regulations
Krakow For You offers short and long term rental of apartments in the very old town of Krakow.
General conditions
Regulations define terms and conditions of reservation and rental of hotel accommodation offered at www.krakowforyou.com. Making reservation by the Client is equivalent of reading and accepting below regulations. Reservation is a conclusion of accommodation rental agreement between Krakow For You Apartments and the Customer under the conditions specified in below regulations and price list.
Rental agreement
The agreement between Krakow For You Apartments and the Customer covers only rental of the apartment. Travel organization, and time planning during the stay is a responsibility of the Customer. Apartment rental includes charges for utilities (gas, electricity, water) and final cleaning. Krakow For You Apartments will charge no additional fees beyond those indicated on the website. All apartments are furnished and have fully equipped kitchenettes. Krakow For You Apartments offers hotel linens and towels with no extra charge.
Reservation
To make reservation please contact Reception of Krakow For You Apartments by phone or by e-mail. Telephone booking requires subsequent confirmation by e-mail, lack of this action: – if booking was made on arrival day – will cause booking cancellation at 6 p.m. – if booking was made in at least one day in advance – will cause booking cancellation after 24H from the phone conversation.
To make reservation please specify: – name – date of reservation – number of people in the apartment – arrival time – credit card information (card number, expiry date, CVC number) in order to guarantee reservation or to pay in advance 30% of total reservation cost within three days from when it was made. Each reservation done at Krakow For You Apartments is guaranteed and can be cancelled until 6 p.m. on arrival day in written form. No-show or lack of cancellation i specified time will result in: – in case of guarantee by credit card Guest will be charged for the first unused night – in case of guarantee by prepayment, money deposit will not be refundable. KrakowForYou Apartments reserves the right to pre-authorize Guest credit card before arrival.
During high season, fair periods, important cultural or political events in Krakow or long weekends Krakow For You Apartments has a right to exact 100% pre-payment for total reservation, without possibility of booking cancellation. „Hot deal” meaning special price offers are always pre-paid in total amount and are non-refundable.
Check-in / check-out time
Check-in starts at 2 p.m. on arrival day, check-out finishes at 11 a.m. on departure day. – Early check-in: early check-in is possible upon availability after consulting with Reception Office – Late check-out: late check-out is possible upon availability after consulting with Reception Office, late check-out is paid extra: • Extension of stay till 6 p.m. fee of 50% of daily rate.
Check-in procedure (key collection and payment)
During check-in Guest is obligated to show the Receptionist identity card with photo. Krakow For You Apartments reserves the right to refuse check-in of Guest who: • doesn’t have or doesn’t want to show a valid identity card • is under influence of alcohol or other drugs • during the previous stay grossly broke KrakowForYou Apartments regulations. Reception Office of Krakow For You Apartments is opened: Monday – Sunday 10:00- 20:00 (19:00 November-March) Guests arriving during above hours are invited to the Reception (address: Kraków, Grodzka Street, no. 4). Payment for whole stay is done in advance during check-in. Arrival at night and key collection at the apartment There is possibility to pick up the keys at the apartment at any time of day. Reservation may be cancelled at least one day before arrival.
Check-out
During check-in Receptionist always inform where to leave the keys. Loss of keys results with a fine of 100 EUR.
Silence at night
Guests are obligated to obey the principles of good neighborhood, especially the rule of silence at night hours between 10 in the evening and 6 in the morning. In the case of disturbance Krakow For You Apartments has the right to impose a penalty in amount of 1000 PLN or call the police.
Responsibility for the apartment
Guests are required to maintain the apartment in the same condition as on arrival day. – In case of damage of the apartment guest is required to pay compensation to fully cover the value of losses. Payment must be done before departure directly to the person responsible for the keys. – Every time exiting the apartment Guest is requested to close all windows and close the door locks.
Smoking is strictly forbidden
Smoking is not allowed in our apartments. Breaking non-smoking rule may occur with penalty of 500 EUR.
Price list
Public rate for apartments are displayed on www.krakowforyou.com, Krakow For You Apartments has the right to change the price list for selected periods.
Children at Krakow For You Apartments
For all children under 10 years old stay free when sharing the apartment with parents on existing bedding. Older children and adults extra fee of 50 PLN per day per person (extra bed is included in rate). We offer baby cots.
Animals
Animals are accepted.
Special situations
In the case of unforeseen circumstances which effects can’t be eliminated immediately, Krakow For You Apartments reserves the right to offer the Guest a substitute accommodation similar to the booked option. In case of event of force maeure Krakow For You Apartments has right to terminate the agreement. This also applies to situations in which the Guests’ security or Guests’ property will not be safe, for reasons beyond Krakow For You Apartments. Amount paid by the Client shall be immediately refunded, minus the fee for services already rendered.
Failures
Krakow For You Apartments obligates to remove any defects arising in the apartment without delay as soon as possible. Failure resulting from factors beyond the Krakow For You Apartments (delivery of media including the Internet, equipment failures found in the apartment) do not constitute a reason for cancellation of a reservation – the Customer is obliged to pay for the entire reservation.
Personal data
Personal information (e-mail address) provided by the Customer will be used only for the purpose of reservation and to communicate about seasonal promotions. The Customer has the right to withdraw from participation in promotional campaigns.
Dispute settling
The law applicable to disputes between Krakow For You Apartments and the Customer is the Polish law. Disputes will be settled by the court competent for the premises of Krakow For You Apartments.
Demage deposit
In the case of stay of a group of more than 10 people, a refundable deposit of PLN 2000 is charged. Usually it is a pre-authorization on a payment card, which is fully unlocked within 7 days. In case of damages found, the amount of the deposit is reduced by the value of the damages.
Final provisions
Number of people staying in the apartment can’t be greater than indicated during reservation process. In case of exceeding this number, Krakow For You Apartments has the right to charge a fee for each additional person or terminate the reservation immediately without refund. Please do not leave valuable belongings in the apartment – Krakow For You Apartments doesn’t take responsibility for any loss or damage.
Payment methods
Accepted payment methods: cash, credit card, BLIK, traditional bank transfer, online transfer (PayU system and others)
Returns
Returns policy in relation to the Act of May 30, 2014 on consumer rights, art. 27
Complaints
Complaints submitted to: info@krakowforyou.com will be considered within 30 business days from the date of receipt.
Krakow For You
Company details: Krakow For You Mikołaj Górecki 31-006 Kraków, ul. Grodzka 4 /4, NIP 6762185923, Regon 120257335